holisbook

Terms of use

1. Who we are

HolisBook is published by HolisDev SRL, rue Toots Thielemans 15 boîte A, 1190 Forest, Belgium, company number BE 1002.578.439. Contact: contact@holisbook.com. This English version is a translation: if it differs from the French version, the French version prevails.

2. What HolisBook is

HolisBook is a booking tool for care and wellbeing practitioners. Each practitioner publishes their page, their services and their availability on it; their clients book their appointments on it.

HolisBook is not a party to the appointment. The appointment is agreed between the client and the practitioner. HolisBook provides no care, gives no medical advice, and recommends no particular practitioner.

HolisBook does not replace a doctor. In an emergency, call 112.

By using HolisBook, you accept these terms. Practitioners accept them by creating their page; clients, by making a booking.

3. Price

HolisBook is free for clients and for practitioners. Paid options may be added one day: they will be optional, and announced to practitioners in advance.

HolisBook collects no payment for an appointment: the client pays the practitioner directly, as they agree between themselves.

4. Your account

  • You must be 16 years old to use HolisBook. An appointment for a younger child is made by a parent or guardian.
  • No password: you sign in with a code received by e-mail. Your e-mail address is your identity on HolisBook; you are responsible for access to your inbox.
  • Only one account per e-mail address. The same person can be both a practitioner and a client with the same account.
  • The information you give must be accurate: your name, your e-mail address and your telephone number.

5. The practitioner's commitments

The practitioner undertakes to:

  • give accurate information about themselves, their practice, their locations, their rates and their availability, and to keep it up to date;
  • use only the titles they are entitled to use, and practise only what the law allows them to practise. Choosing a discipline on HolisBook describes a practice, not a title: it says nothing about qualifications or accreditations, and does not allow anyone to present themselves as a psychologist, psychotherapist or doctor without being one;
  • make no promise of healing, and never present their practice as a replacement for medical treatment;
  • honour the appointments they have accepted. If they cannot honour them, they cancel them in HolisBook, which notifies the client;
  • respect their clients' data and data protection legislation. They use it only for their relationship with their clients, and never to send them advertising without their consent;
  • publish only photos and texts to which they hold the rights, and a photo in which a person can be recognised (a workshop participant, for example) only with that person's consent. HolisBook removes a photo that is rightly reported to it.

The practitioner sets their own booking rules: notice period, free cancellation, approval of requests, message to accept. These are their rules, and they answer for them towards their clients.

Appointments they record themselves (made by telephone, for example): HolisBook records them on their behalf, as a processor, and the practitioner is responsible for them. They inform their client that this appointment and their contact details are recorded in HolisBook, and they answer for the client's consent where the law requires it, in particular for an appointment that relates to the client's health. They record a client's e-mail address only with the client's consent: it is to that address that the confirmation and the reminder are sent.

Appointments taken over from the former HolisBook site: the confirmed appointments that their clients had made there, and their contact details, are taken over on their behalf. They follow the same rule: HolisBook keeps them on the practitioner's behalf, and the practitioner answers for their clients' consent where the law requires it.

6. The client's commitments

The client undertakes to:

  • give their real contact details;
  • attend their appointments, or cancel them in good time, using the link received by e-mail;
  • respect the rules of the practitioner with whom they book. These rules are shown to them before they book, and those in force at the time of booking remain valid for that appointment, even if the practitioner changes them afterwards.

7. Content, and how to report it

The practitioner remains the owner of what they publish. They authorise HolisDev to display it on HolisBook, and to show it in link previews and search engines, for as long as their page exists.

Each page has a "Report this profile" link, for a false identity, health claims, unacceptable statements, or any other reason. We examine every report. If we remove content, hide a page or suspend an account, we give the reason to the practitioner concerned, who may reply to us and contest it.

Point of contact for users and authorities, in French, Dutch or English: contact@holisbook.com.

8. Closing or suspending an account

  • You can close your account at any time, from "My account". This is final: it cannot be reopened. Closing your account closes everything: your practitioner page if you have one, and your bookings as a client. Your upcoming appointments are then cancelled, and the other party is notified by e-mail: each client if you are a practitioner, the practitioner if you are a client. Your e-mail address is freed straight away; your data is erased 30 days later, as described in the privacy policy. The page address of a practitioner who has left is never assigned to anyone else.
  • A practitioner can also close just their page, from "My account", and keep their client account. This is final too: their upcoming appointments are cancelled, each client is notified by e-mail, and their page is erased straight away, with everything on it.
  • We may suspend an account that does not comply with these terms: false information, misused titles, health claims, abuse of the forms, attempted hacking. Except in an emergency or where required by law, we give notice first, and we say why.

9. Availability of the service

We do our best to keep HolisBook running continuously, but cannot guarantee it: maintenance or a failure may interrupt it.

If we had to discontinue HolisBook, we would notify practitioners by e-mail at least three months in advance, and give them the means to retrieve their data.

10. Liability

HolisBook is free, and HolisDev is not a party to appointments. Its liability is therefore limited to the fullest extent permitted by law.

HolisDev is not liable for:

  • the conduct or outcome of a session, which are the practitioner's responsibility;
  • what a practitioner publishes (titles, presentation, rates, promises), for which they alone are responsible, unless manifestly unlawful content has been reported to us and we have not removed it promptly;
  • an appointment not attended, whether by the client or by the practitioner;
  • what is beyond its control: an e-mail blocked or classified as spam by the recipient's mail service, a failure of the internet, of Google or of a hosting provider, a Google calendar that the practitioner has not kept up to date or has disconnected.

Towards a practitioner, who uses HolisBook for their professional activity, HolisDev is not liable for indirect losses: clientele, turnover, reputation.

For the rest, HolisDev's liability towards a practitioner is limited, for all damages combined, to the amount they paid to HolisDev during the 12 months preceding the damage.

These terms do not exclude what the law prohibits from being excluded: HolisDev's liability for its intentional or gross misconduct, for personal injury, for a breach of data protection, nor the rights that the law guarantees to consumers.

11. If these terms change

We date each version. A significant change is announced to practitioners by e-mail at least 30 days before it applies; if they do not accept it, they may close their account beforehand.

12. Applicable law

These terms are governed by Belgian law. In the event of a dispute, the courts of Brussels have jurisdiction, unless the law gives the consumer the right to bring the matter before the courts of their place of residence.

Version of 3 October 2026.